Terms & Conditions

Website: Terms and Conditions of Use

  1. Acceptance of the Terms

    1. By accessing or using the Computer Techno Link PTY Ltd. website (the “Site”), you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree with any part of these Terms, you must not use the Site.
    2. We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site after the posting of updated Terms constitutes your acceptance of those changes.

  2. Purpose of the Site

    1. The Site is designed to provide information about our support services and to allow you to communicate with our sales team via a live chat feature (the “Live Chat”).
    2. All content and materials on the Site (including text, images, and designs) are for informational purposes only. They do not constitute professional advice, nor do they create a contractual or service relationship unless explicitly stated otherwise.

  3. Use of Live Chat

    1. Our Live Chat feature allows you to interact directly with our sales team to inquire about our services. By using the Live Chat, you agree to conduct yourself respectfully and refrain from any unlawful, harassing, or abusive behavior.
    2. We reserve the right, at our sole discretion, to terminate your access to the Live Chat if we believe your behavior is inappropriate or violates these Terms.
    3. Conversations via the Live Chat are not confidential unless expressly stated. We do not guarantee the security of any information transmitted through the Live Chat.

  4. Intellectual Property Rights

    1. Unless otherwise noted, all content on the Site, including text, graphics, logos, icons, and images, is our property or the property of our licensors, and is protected by intellectual property laws.
    2. You are granted a limited, non-exclusive, non-transferable license to access and view the materials on the Site for personal, non-commercial purposes. You may not copy, reproduce, distribute, publish, modify, or create derivative works from any content on the Site without our prior written consent.

  5. User Conduct and Obligations

    1. You agree not to use the Site in any way that could damage, disable, overburden, or impair our servers or networks.
    2. You agree not to attempt to gain unauthorized access to the Site, any related systems, or networks through hacking, password mining, or other means.
    3. You must not upload or transmit any worms, viruses, or other harmful code through the Site or the Live Chat.
    4. Any information you provide through the Site or Live Chat must be accurate and truthful. You must not impersonate any person or entity or misrepresent your affiliation with any person or entity.

  6. Third-Party Links

    1. The Site may include links to third-party websites or resources that are not under our control. We provide these links as a convenience and do not endorse or assume any responsibility for the accuracy or content of such external sites.
    2. Your use of third-party websites or resources is at your own risk and subject to the terms and conditions of those external sites.

  7. Disclaimers

    1. Informational Purposes Only
      The information provided on the Site is for general informational purposes. We make no representations or warranties regarding the completeness, accuracy, or reliability of the information.
    2. As Is Basis
      The Site, including the Live Chat, is provided on an “as is” and “as available” basis. We make no warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
    3. No Guarantee of Availability
      We do not guarantee the continuous, uninterrupted, or secure access to the Site or Live Chat. Operation of the Site may be interfered with by numerous factors outside of our control.

  8. Limitation of Liability

    1. Maximum Extent Permitted by Law
      To the fullest extent permitted by law, we do not accept any liability whatsoever, of any nature, including (but not limited to) direct, indirect, incidental, consequential, or special damages, or any damages for lost profits, lost revenue, loss of data, or other intangible losses arising out of or in connection with your use of (or inability to use) the Site or Live Chat.
    2. Your sole remedy for dissatisfaction with the Site or Live Chat is to stop using the Site or Live Chat.

  9. Indemnification

    1. You agree to indemnify, defend, and hold harmless Computer Techno Link PTY Ltd., its affiliates, and their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Site or Live Chat, your breach of these Terms, or your violation of any applicable law.

  10. Governing Law and Jurisdiction

    1. These Terms are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
    2. Any disputes arising out of or relating to these Terms, the Site, or the Live Chat shall be subject to the exclusive jurisdiction of the courts located in South Africa.

  11. Severability

    If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

  12. Contact Information

    If you have any questions or concerns regarding these Terms, please contact us at:
    Computer Techno Link (PTY) Ltd.
    Email: info@tlink.co.za
    Phone: 087 5511 298

WhatsApp T&Cs

Terms and Conditions for WhatsApp Communications

  1. Acceptance of Terms

    By initiating or continuing communications with us via WhatsApp (“the Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not communicate with us via WhatsApp.

  2. Consent to Use of WhatsApp

    1. Consent to Future Communications
      By contacting us via WhatsApp for the first time or by continuing to communicate with us on WhatsApp, you give us permission to use WhatsApp to correspond with you regarding the products, services, or information you request or that may be of interest to you in the future.
    2. WhatsApp Policies
      Your use of WhatsApp is also subject to WhatsApp’s own Terms of Service and Privacy Policy. We encourage you to review those documents to understand how WhatsApp handles and processes your personal information.

  3. Privacy and Data Processing

    1. Personal Information
      We may collect, store, and process personal information such as your name, phone number, and any content you share with us through WhatsApp. We will only use your personal information for legitimate business purposes, such as responding to your inquiries, providing customer support, or improving our products and services.
    2. Third-Party Access
      WhatsApp is operated by a third-party provider (Meta, previously Facebook). Communications sent via WhatsApp may be stored or processed by WhatsApp’s servers. We have no control over WhatsApp’s handling of your data, and we are not responsible for any data breaches, unauthorized access, or other security incidents that occur on WhatsApp’s platform.
    3. Data Security
      We implement reasonable security measures to protect your personal information. However, using any messaging service carries inherent risks, and we cannot guarantee absolute security of information transmitted via WhatsApp.
    4. Compliance with Applicable Laws
      We strive to comply with all applicable privacy and data protection laws in our handling of your information. If you wish to exercise your rights under such laws (e.g., access, correction, deletion), please contact us using the information provided in Section 9 below.

  4. Appropriate Conduct

    1. User Conduct
      You agree not to use the Service for any unlawful or abusive purpose. You shall not transmit any unlawful, harassing, libelous, abusive, threatening, or harmful material or any material that could violate or infringe the rights of others.
    2. Content Ownership
      You are responsible for the content you send to us via WhatsApp. By sending us content, you represent that you have the right to share that content and that such sharing does not violate any third-party rights.

  5. Disclaimer of Warranties

    1. No Guarantee
      We make no warranty or representation about the availability, reliability, or functionality of WhatsApp. We disclaim any liability for interruptions, delays, or issues related to WhatsApp’s service.
    2. “As Is” Basis
      All services and communications provided via WhatsApp are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

  6. Disclaimer of Liability

    To the fullest extent permitted by law, we do not accept any liability whatsoever, of any nature, including (but not limited to) direct, indirect, incidental, consequential, or special damages, or any damages for lost profits, lost revenue, loss of data, or other intangible losses arising out of or in connection with your use of WhatsApp for communications with us. You assume all responsibility for any actions taken based on the information provided through WhatsApp, and your sole remedy is to discontinue using WhatsApp to communicate with us.

  7. Intellectual Property Rights

    All text, graphics, user interfaces, trademarks, logos, and artwork provided by us remain our sole property (or the property of any third parties that have licensed such content to us). You may not use, copy, reproduce, modify, upload, post, or distribute any content from us without our prior written consent.

  8. Modification of Terms

    We reserve the right to modify or update these Terms at any time. Any changes to the Terms will be posted on our website and become effective immediately upon posting. Your continued use of WhatsApp to communicate with us after the posting of revised Terms constitutes your acceptance of the changes.

  9. Contact Information

    If you have any questions, comments, or concerns about these Terms or wish to exercise any data protection rights, please contact us at:
    Computer Techno Link (PTY) Ltd.
    Email: info@tlink.co.za
    Phone: 087 5511 298

Privacy Policy

Privacy Policy

Effective Date: 01-01-2016

Computer Techno Link PTY Ltd. (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors (“user,” “you,” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or use any related services (collectively, the “Services”).

By accessing or using our Site, you signify your understanding of and agreement to the terms of this Privacy Policy. If you do not agree to these terms, please discontinue use of the Site.

Information We Collect

  1. Personal Information
    We may collect personally identifiable information that you provide to us, such as:
      • Contact Information: Name, email address, phone number, mailing address
      • Communication Details: Any information you choose to provide in our live chat or through contact forms (e.g., messages, inquiries, preferences)
  2. Non-Personal Information
    We may automatically collect non-personal information about you when you access the Site, such as:

      • Device and Usage Information: IP address, browser type, device type, operating system, referral URLs, pages visited on our Site, dates/times of visits
      • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about how you use and navigate the Site. (See Section 6 below for more on cookies.)

How We Use Your Information

  1. Provide and Maintain Our Services
    We use the information we collect to operate, maintain, and improve our Site and any related services, including responding to your inquiries and comments.
  2. Communication
    We may use your contact details to communicate with you about our services, respond to support requests, and provide you with updates or information you have requested.
  3. Analytics and Improvements
    We analyze how users interact with our Site to improve its content, functionality, and user experience.
  4. Legal Compliance
    We may process your information to comply with applicable legal obligations, respond to lawful requests, or protect our rights and interests as required by law.

How We Share Your Information

  1. Third-Party Service Providers
    We may share your information with trusted third-party service providers who perform services on our behalf, such as hosting providers, analytics services, or customer support tools. These third parties are authorized to use your personal information only as necessary to provide these services to us.
  2. Legal Requirements
    We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.
  3. Business Transfers
    In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred or disclosed as part of the transaction. We will make reasonable efforts to direct any such entity to use your information in a manner consistent with this Privacy Policy.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent required by law (e.g., for tax, legal, accounting, or other regulatory purposes).

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights over your personal data, including:

  • Access: You may have the right to request a copy of the personal information we hold about you.
  • Rectification: You may have the right to request that we correct any inaccuracies in the personal information we hold about you.
  • Deletion: You may have the right to request that we delete your personal information.
  • Objection or Restriction: You may have the right to object to or restrict certain types of processing of your personal information.
  • Data Portability: You may have the right to request transfer of your personal information to a third party in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information to analyze trends, administer the Site, and track users’ movements around the Site. You can typically modify your browser settings to block or disable cookies, but doing so may affect the functionality of the Site.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

Children’s Privacy

Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete the information as soon as possible.

International Data Transfers

If you are visiting our Site from outside the country where our servers are located, your information may be transferred across international borders. By using our Site and providing us with your information, you consent to the transfer, processing, and storage of your information in countries other than your country of residence.

Contact Us

If you have any questions or comments about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
Computer Techno Link PTY Ltd.
Email: info@tlink.co.za
Phone: 087 5511 298