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Building Trust, Leading the way.

Maintaining IT security and integrity since 1999

Technical Support
(IT Outsourcing)

Premier support and pro-active maintenance agreements.

Technical Support (Proactive) Agreements
Experienced and highly skilled technical staff to support your network, workstations and servers remotely.
On-Site Placements
For mission critical and enterprise systems, we are able to recruit and place individuals specific to your needs to operate within your own office.
Break-Fix (reactive) solutions
A skilled reactive support team is available to deal with ad-hoc requests – to deal with workstation, server or network related issues.
Third party IT staff management
On your behalf, we are able to oversee and manage third-party information technology specialists so you don’t have to waste valuable resources researching and verifying any solutions offered or feedback received from the third party.
Let's Talk: Technical Support

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    01.
    Dedicated to Service Excellence!

    Managed IT Support

    02.
    We understand complicated systems!

    Making sense of the clutter.

    System and Facilities Management

    Methodical and pragmatic approach to holistic infrastructure management

    ICT infrastructure monitoring, alerts and critical event notifications
    Our bespoke internal platform is able to continuously monitor critical systems and send alerts and notifications to key stakeholders depending on preset thresholds.  This allows us to proactively respond to potential issues in an effort to avoid minor issues escalating – at times even before our clients are aware of same.
    Pro-active systems maintenance and management
    Pro-active monitoring allows us to identify potential issues before they occur – including hardware related errors and warnings, non-compliance issues, such as failed updates and outdated drivers etc.  Each issue and action is logged and addressed with the required sense of urgency.
    Endpoint Security & AV monitoring & maintenance
    Knowing the state of your organisation’s security and anti-virus/malware systems is crucial.  Our platform provides a “single pane of glass” to view and address security or non-compliance issues, such as disabled firewalls or antivirus systems, failed AV definition updates.
    Backups: Event & Integrity monitoring & maintenance
    Having a backup schedule is, of course, essential to safeguard critical and sensitive data.  Of equal importance however, should be the backup maintenance policy – to monitor, track and review the result from each backup action, to verify the integrity of the data and to ensure the policy and schedule is sufficient.
    Let's talk: Systems & Facilities

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      Business Continuity & Disaster Recovery
      (as a Service)

      Reduce risk and improve response times during unplanned critical events.

      BC & DR strategy
      Having a proper strategy in place to ensure the organisation’s survival against unplanned critical events should be of utmost importance.
      Critical Data - Identify, secure, retain
      We provide on- and off-site backup management, fail over and disaster recovery methodologies – including proper test and risk mitigation strategies.
      Executive Crisis and Incident Management
      Send notifications to Crisis Management Team members, automated scripts and alerts.  Know who to contact, what to do and in which order to do them during pre-planned crisis/critical events.
      Automated reporting & decision dashboards
      We are able to oversee and manage third-party information technology specialists for peace of mind.
      Let's talk: BC & DR Management

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        03.
        Endure the unexpected

        Fierce risk mitigation strategies!

        04.
        ISO27001 aligned Information Security Policies

        Policies and controls to safeguard sensitive data and systems.

        Information Security
        (as a Service)

        Risk Identification & Management

        Risk mitigation & management strategies
        Proper risk and threat assessments are essential in order to identify, and allow opportunity to properly mitigate or minimise, potential risks associated with any function of, or asset within the organisation.
        ISO27001 Aligned
        We follow the practices and methodologies governed by Industry Standards Organisations’ ISO27001 certification to address risks mitigation and management throughout the organisation.
        Information Security Management System (ISMS)
        Our information Security Management System (as a service) is a cloud based platform to manage your organisation’s risk mitigation strategy: With automated incident notifications and response scripts.
        Let's talk: Information Security Management

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          Virtual Chief Technology Officer

          Due diligence, the way IT is supposed to be done!

          A virtual Chief Technology Officer (CTO) will serve to assist your organisation in research, due diligence and decision-making in respect of any ICT related matter.

          IT Services and Technology Procurement
          As your dedicated Virtual CIO, we are able to assist in the proper procurement of ICT services (bespoke, outsourced or internal)  and solutions, saving your organisation valuable time and resources.
          ICT Due Diligence Exercises
          Free up your valuable time and resources by assigning the mundane due diligence projects to your dedicated Virtual CTO.  Our consultants will do the necessary research and provide valuable insight and feedback on each option investigated.
          ICT Best Practice Assessments
          With a view on the ever changing IT landscape, your CTO will regularly review, monitor and analyse your ICT environment in an effort to identify areas in which your systems are falling out of line compared to industry best practice conventions.
          Let's talk: Chief Technology Officer (CTO)

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            05.
            A dedicated CTO to assist on key ICT processes

            Skill and experience to compliment your management team.