1. Senior Support Engineer
We are seeking a highly skilled and experienced Senior Support Engineer to join our dynamic team at our Managed Services IT company. In this role, you will provide technical support, troubleshoot, and resolve issues related to Windows desktops and servers, Active Directory, Exchange, SharePoint, Office 365, Amazon Web Services (AWS), VoIP servers, and Linux systems. This position demands strong problem-solving abilities, comprehensive knowledge of various IT systems, and the capacity to collaborate effectively with both clients and internal teams. The ideal candidate will have a proven track record of delivering exceptional customer service and possess outstanding communication skills.
Key Responsibilities
- Deliver technical support and troubleshoot issues for Windows desktops and servers, Active Directory, Exchange, SharePoint, Office 365, AWS, VoIP servers, and Linux systems.
- Diagnose and resolve complex hardware, software, and network problems.
- Collaborate with clients to understand their technical requirements and provide suitable solutions.
- Ensure timely resolution of incidents in accordance with service level agreements (SLAs).
- Perform root cause analysis to identify issues and implement preventive measures.
- Assist in the design, implementation, and maintenance of IT infrastructure and systems.
- Document technical processes, procedures, and solutions to facilitate knowledge sharing.
- Stay current with the latest industry trends, technologies, and best practices.
Qualifications and skills:
- Minimum of 10 years of experience as a support engineer in a managed services environment.
- Expertise in troubleshooting and resolving issues related to Windows desktops and servers, Active Directory, Exchange, SharePoint, Office 365, AWS, VoIP servers, and Linux systems.
- Required Microsoft certifications such as MCSE or MCSA; equivalent certifications are also acceptable.
- Additional certifications in Amazon Web Services (AWS) and Linux are advantageous.
- Demonstrated ability to work effectively within a team to deliver high-quality support services.
- Strong understanding of network protocols, security principles, and IT best practices.
- Familiarity with virtualization technologies, including VMware or Hyper-V.
- Excellent analytical and problem-solving skills with meticulous attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Superior communication skills, with the ability to interact effectively with clients and team members.
- Reliable, trustworthy, and capable of working independently with minimal supervision.
- Positive attitude, adaptability, and a commitment to staying updated with the latest industry trends and technologies.
Basic requirements and general expectations:
- No criminal record;
- Own transport and valid SA driver’s license;
- Meticulous and high attention to detail;
- Able to work in a team, under supervision, as well as alone;
- Neat and well presented – formal/semi-formal dress code;
- Able and willing to work overtime when required, and receive support requests after hours;
- The candidate must have an excellent command of the English language;
Submit your CV along with any motivational text or documents through the Apply button below. Please indicate expected salary and notice period.
If you do not hear from us within 2 weeks, consider your application unsuccessful.
